Bilingual Call Center Representative
VXI is looking for highly motivated and qualified Bilingual Customer Service Representatives to work full-time on-site in our world-class contact center in Tucson, AZ.
Do you speak English and Spanish? Eres biling e? As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our client's cardholders who are calling in for support with their pre-paid cards or with inquiries related to fraudulent activities and suspicious transactions involving their credit cards.
Manejar las consultas de los clientes entrantes, resolver problemas y ayudar a los clientes con asuntos relacionados con la tarjeta.
Tambi n desempe ar un papel fundamental en la mitigaci n de los riesgos de fraude mediante la identificaci n e investigaci n de posibles incidentes fraudulentos, la prestaci n de apoyo a los titulares de tarjetas afectados y la adopci n de las medidas adecuadas para proteger sus cuentas e informaci n personal.
You will be a crucial link between our client and their customers, ensuring a positive and seamless cardholder experience.
Key
Responsibilities:
Atenci n al cliente:
Gestione las llamadas entrantes de los titulares de tarjetas y atienda sus consultas, inquietudes y problemas de manera r pida y profesional.
Proporcione informaci n precisa sobre las caracter sticas, el uso y los beneficios de la tarjeta.
Problem Resolution:
Troubleshoot and resolve customer issues related to card activation, balance inquiries, transaction disputes, lost or stolen cards, PIN resets, and other card-related matters.
Utilize available resources and systems to efficiently resolve problems Fraud Investigation:
Receive and process inbound calls from cardholders who report suspicious transactions, unauthorized charges, or potential fraud on their accounts.
Conduct thorough investigations to determine the legitimacy of these claims Verificaci n de transacciones:
Utilice las herramientas y recursos disponibles para verificar la autenticidad de las transacciones sospechosas, identificando posibles patrones de actividad fraudulenta.
Account Maintenance:
Assist customers with updating their account information, verifying identity, and ensuring compliance with security and regulatory requirements Promote Additional Services:
Educate customers about additional services, promotions, and rewards associated with their pre-paid cards, with the aim of increasing customer satisfaction and loyalty.
Fraud Prevention Education:
Educate cardholders on best practices for protecting their accounts, recognizing common fraud schemes, and utilizing security features to ensure a safe card usage experience.
Cumplimiento:
Garantice el cumplimiento de las pol ticas, los procedimientos y las regulaciones de la industria de la empresa para salvaguardar la informaci n de los clientes y mantener la privacidad de los datos.
Documentation:
Maintain accurate and detailed records of all customer interactions, inquiries, and resolutions in the call center database or CRM system.
Horario de atenci n Monday-Friday from 8am-5pm EST (5am - 2pm AZ) Debe estar disponible para trabajar en cualquier momento durante el horario de funcionamiento del centro, incluidos s bados, domingos y d as festivos Training Hours Monday-Friday from 8am-5pm EST (5am - 3pm AZ) for 5 weeks You must be available to attend 100% of your training, no time can be missed What You Bring High school diploma or equivalent; further education or relevant certifications are a plus.
Experiencia en un centro de llamadas o entorno de servicio al cliente, detecci n de fraudes, gesti n de riesgos o servicios financieros.
Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.
Strong analytical skills with the ability to detect and investigate suspicious patterns and transactions.
Empathetic and patient approach when dealing with customer inquiries and concerns.
Strong problem-solving skills and the ability to think on your feet to resolve customer issues effectively.
Estar familiarizado con la industria de pagos, las tarjetas prepagas o los servicios financieros es ventajoso, pero no es obligatorio.
Ability to work in a fast-paced environment and handle a high volume of customer interactions while maintaining composure and professionalism.
Conocimientos b sicos de inform tica y competencia en el uso del software y los sistemas de servicio al cliente.
Flexibility in working shifts, as call centers often operate 24/7.
What you will get $17.
50 per hour Full Health Insurance (Medical, Dental, & Vision) Ambiente de trabajo divertido Abundantes oportunidades de avance Igualdad de oportunidades Empleador:
discapacidad/veterano Beneficios de tel fono celular para empleados:
$25/mes por l nea para tel fono, mensajes de texto y datos ilimitados.
Es posible que se apliquen restricciones Referral for Life Program (TM)- The referee receives a residual bonus every pay periodSalary:
$17.
50 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
Do you speak English and Spanish? Eres biling e? As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our client's cardholders who are calling in for support with their pre-paid cards or with inquiries related to fraudulent activities and suspicious transactions involving their credit cards.
Manejar las consultas de los clientes entrantes, resolver problemas y ayudar a los clientes con asuntos relacionados con la tarjeta.
Tambi n desempe ar un papel fundamental en la mitigaci n de los riesgos de fraude mediante la identificaci n e investigaci n de posibles incidentes fraudulentos, la prestaci n de apoyo a los titulares de tarjetas afectados y la adopci n de las medidas adecuadas para proteger sus cuentas e informaci n personal.
You will be a crucial link between our client and their customers, ensuring a positive and seamless cardholder experience.
Key
Responsibilities:
Atenci n al cliente:
Gestione las llamadas entrantes de los titulares de tarjetas y atienda sus consultas, inquietudes y problemas de manera r pida y profesional.
Proporcione informaci n precisa sobre las caracter sticas, el uso y los beneficios de la tarjeta.
Problem Resolution:
Troubleshoot and resolve customer issues related to card activation, balance inquiries, transaction disputes, lost or stolen cards, PIN resets, and other card-related matters.
Utilize available resources and systems to efficiently resolve problems Fraud Investigation:
Receive and process inbound calls from cardholders who report suspicious transactions, unauthorized charges, or potential fraud on their accounts.
Conduct thorough investigations to determine the legitimacy of these claims Verificaci n de transacciones:
Utilice las herramientas y recursos disponibles para verificar la autenticidad de las transacciones sospechosas, identificando posibles patrones de actividad fraudulenta.
Account Maintenance:
Assist customers with updating their account information, verifying identity, and ensuring compliance with security and regulatory requirements Promote Additional Services:
Educate customers about additional services, promotions, and rewards associated with their pre-paid cards, with the aim of increasing customer satisfaction and loyalty.
Fraud Prevention Education:
Educate cardholders on best practices for protecting their accounts, recognizing common fraud schemes, and utilizing security features to ensure a safe card usage experience.
Cumplimiento:
Garantice el cumplimiento de las pol ticas, los procedimientos y las regulaciones de la industria de la empresa para salvaguardar la informaci n de los clientes y mantener la privacidad de los datos.
Documentation:
Maintain accurate and detailed records of all customer interactions, inquiries, and resolutions in the call center database or CRM system.
Horario de atenci n Monday-Friday from 8am-5pm EST (5am - 2pm AZ) Debe estar disponible para trabajar en cualquier momento durante el horario de funcionamiento del centro, incluidos s bados, domingos y d as festivos Training Hours Monday-Friday from 8am-5pm EST (5am - 3pm AZ) for 5 weeks You must be available to attend 100% of your training, no time can be missed What You Bring High school diploma or equivalent; further education or relevant certifications are a plus.
Experiencia en un centro de llamadas o entorno de servicio al cliente, detecci n de fraudes, gesti n de riesgos o servicios financieros.
Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.
Strong analytical skills with the ability to detect and investigate suspicious patterns and transactions.
Empathetic and patient approach when dealing with customer inquiries and concerns.
Strong problem-solving skills and the ability to think on your feet to resolve customer issues effectively.
Estar familiarizado con la industria de pagos, las tarjetas prepagas o los servicios financieros es ventajoso, pero no es obligatorio.
Ability to work in a fast-paced environment and handle a high volume of customer interactions while maintaining composure and professionalism.
Conocimientos b sicos de inform tica y competencia en el uso del software y los sistemas de servicio al cliente.
Flexibility in working shifts, as call centers often operate 24/7.
What you will get $17.
50 per hour Full Health Insurance (Medical, Dental, & Vision) Ambiente de trabajo divertido Abundantes oportunidades de avance Igualdad de oportunidades Empleador:
discapacidad/veterano Beneficios de tel fono celular para empleados:
$25/mes por l nea para tel fono, mensajes de texto y datos ilimitados.
Es posible que se apliquen restricciones Referral for Life Program (TM)- The referee receives a residual bonus every pay periodSalary:
$17.
50 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
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